Dreamstime are one of the largest and most successful stock photo companies. There pricing structure makes it very good for buyers so as a photographer it is worthwhile being involved with them.

No doubt they are not perfect, but I expect they check their emails more then once per day, it is hard for you to say something like that and prove it. You are able to delete photos via your Members Area. As for their reviewers, it will be similar at other companies, it is the individual ‘opinions’ after all. Everybody sees things differently.

I highly doubt the company will ‘fall into the ditch’ given they have been around for a long-time and continue to grow. With a huge database of happy contributors and happy buyers they show no sign of going anywhere.

Thanks for sharing your negative experience though. They are obviously not perfect and hopefully can improve their service further.

– Their support is unhelpful and only check their email once per day.
– Their submission process is cumbersome and instructions inconsistent.
– You have no ability to delete or control uploaded photos. Once uploaded it’s stuck and support will NOT work with you to delete or replace images.
– Some of their reviewers even insult submitters. I had one guy call a lingerie photo “Porn” and rejected it.
– They offer a phone number to call for help, but in 5 days no one ever answered it.
– You can not delete or remove your account, photos, model releases, etc… Their canned answer to everything in the forums is “email support” but support says you must do it from your own profile page, however, there is no button to do most of the things they say.

It’s surprising to me that they are still in business at all. They are most likely being carried financially by the few long-term contributors. I expect to see them fall into the ditch with most other mismanaged microstocks.